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Complain to the Better Business Bureau
As a Better Business Bureau Online Reliability participant, eToys must address all complaints filed with them by e-mail, website forms, or snail mail. Failure to do so can be formally filed as a complaint with the BBB; the Los Angeles Bureau has the authority to launch an investigation and to yank eToys' enrollment.
The BBB handles "complaints involving marketplace activities -- misleading advertising, improper selling practices... misrepresentation... unsatisfactory service...." To complain to the BBB:
(To our knowledge, no eToys officer has so far responded to any complaint regarding eToys' attack on etoy.)
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Last updated: 10 February 2001 |
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